v1.2.82
For any concerns or inquiries, please reach out to the appropriate IT Support teams as outlined below:
Helpdesk Support Group
Email: hsg@aub.com.ph
Ticket Logging: 10.1.2.227:8080
Unit Head: Peralta, Ferdinand “Ogie”
Email: hsg@aub.com.ph
Ticket Logging: 10.1.2.227:8080
Unit Head: Peralta, Ferdinand “Ogie”
For User IDs (UID)
IT - Information Security Group (IT-ISG)
Email: itisg@aub.com.ph
Unit Head: Salvador, Daniella Jan “Ella”
IT - Information Security Group (IT-ISG)
Email: itisg@aub.com.ph
Unit Head: Salvador, Daniella Jan “Ella”
For Request for System Development/Maintenance (RSD/M)
IT - Quality Assurance (IT-QA)
Email: itqa@aub.com.ph
Unit Head: Salvador, Daniella Jan “Ella”
IT - Quality Assurance (IT-QA)
Email: itqa@aub.com.ph
Unit Head: Salvador, Daniella Jan “Ella”
For Application Inquiries and Concerns
| System | Contact Details |
|---|---|
| ATM Debit Cards |
Email:
Primary Team Leader: Secondary Team Leader: |
| Credit Cards |
Email:
Primary Team Leader: Secondary Team Leader: |
| Deposit |
Email:
Primary Team Leader: Secondary Team Leader: |
| eBanking |
Email:
Primary Team Leader: Secondary Team Leader: |
| Ewallet |
Email:
Primary Team Leader: Secondary Team Leader: |
| GAS |
Email:
Primary Team Leader:
itgas@aub.com.ph
Huang, Dolleen |
| HRIS |
Email:
Primary Team Leader: Secondary Team Leader: |
| ILS/Loans |
Email:
Primary Team Leader: Secondary Team Leader: |
| Remittance |
Email:
Primary Team Leader: Secondary Team Leader: |
| SCCP Team |
Email:
Primary Team Leader:
itsccp@aub.com.ph
Ojastro, Herminigilda “Hilda” |
| Special Services |
Email:
Primary Team Leader:
itss@aub.com.ph
Obien, Erick |
| SSA/TD |
Email:
Primary Team Leader: Secondary Team Leader: |
| Teller360 |
Email:
Primary Team Leader: Secondary Team Leader: |
| Trade Team |
Email:
Primary Team Leader: Secondary Team Leader: |
| Treasury |
Email:
Primary Team Leader: Secondary Team Leader: |
| Web |
Email:
Primary Team Leader: Secondary Team Leader: |